At AgroMart BD, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

1. Eligibility for Returns

a. Time Frame: You may return most items within 07 days of receipt for a full refund or exchange. Items must be returned in their original condition, unused, and in their original packaging.

b. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

• Perishable goods (e.g., food, Sweets, Whipped cream, Fruits)
• Personalized or custom-made items
• Hazardous materials or flammable liquids and gases

2. Return Process

a. Initiate a Return: To initiate a return, please contact our customer service team at agromartbd2021@gmail.com or 01999096333 with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

b. Pack and Ship: Securely pack the item(s) in the original packaging and include the RMA number and a copy of the original receipt. Ship the package to the following address:

AgroMart BD
Shop:9&10, Mazeda Complex, Near Joydebpur Railgate, Rajbari Road, Joydebpur, Gazipur. 
Dhaka, Bangladesh. 

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

c. Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. Please note that the original shipping charges are non-refundable.

3. Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. We will process the new item once we receive the original item in its original condition.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Email Address] or [Phone Number]. We will arrange for a replacement or a full refund, including any shipping charges, at no additional cost to you.

5. Sale and Clearance Items

Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be returned or exchanged unless they are defective or damaged.

6. International Returns

For international orders, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

7. Contact Us

If you have any questions about our return policy, please contact us at:

AgroMart BD
agromartbd.info.bd@gmail.com01999096333
10 am to 9 pm

Thank you for shopping with [Your Company Name]. We appreciate your business and are committed to ensuring your satisfaction with every purchase.